Service Terms and Conditions

These Service Terms set out the basis on which we provide our services and the terms and conditions that apply to every booking, engagement and delivery of services within the United Kingdom. By making a booking or accepting a quotation you agree to be bound by these terms of service. These terms form a service agreement governing the relationship between the supplier and the client and explain responsibilities, payment terms, and important rules about cancellation, liability and compliance with waste and environmental regulations.

Booking process and confirmation

The booking process begins when a client submits a booking request, whether verbally, in writing, or via any electronic channel. All bookings are subject to availability and acceptance by us. A booking is confirmed only when we issue a confirmation notice or invoice confirming the date, time, scope of work and total price. The client must ensure that all information provided at the time of booking is accurate. Any changes requested after confirmation may be treated as a cancellation and rebooking unless otherwise agreed in writing.

When you place an order or accept a quote, you are authorising us to proceed with the agreed service under these terms. If the booking requires access, permits or permissions, the client must secure these in advance. Where access is restricted or the site is not ready at the agreed time, we reserve the right to treat this as a failed attendance and apply the cancellation and non-attendance charges set out below.

Payments and invoicing are central to the terms & conditions that support our provision of services. Fees may be quoted as estimates, fixed prices or subject to variables such as time, distance, labour and materials. We will clearly state whether a quotation is an estimate or fixed price. All invoices are payable in pounds sterling unless otherwise agreed. The client must pay deposits where required to secure a booking; the deposit amount will be stated in the booking confirmation.

Unless otherwise agreed, payment is due on receipt of invoice. We accept payment by the methods specified in the invoice; failure to pay by the due date may result in suspension of services, cancellation of pending work and recovery action for outstanding sums. Interest may be charged on overdue amounts at the statutory rate or as otherwise permitted by law.

Where a payment plan has been agreed for larger projects, milestones will be defined and payments will be payable on completion of each stage. Failure to pay any instalment on time may entitle us to suspend work until outstanding sums are cleared. Any variation to agreed payment terms must be made in writing and signed by an authorised representative.

Cancellation, rescheduling and failed attendance

Cancellations by the client must be made in writing. The cancellation policy applicable to each booking will be stated at the time of confirmation. If you cancel within the specified cancellation period, a reduced charge or full refund (less any non-recoverable costs) may apply. If you cancel after the permitted cancellation window, we reserve the right to retain all or part of any deposit and charge for work already carried out.

Rescheduling is subject to availability. If a reschedule is made within a short notice period, a rescheduling fee may be applied. If we cannot accommodate a new date, the cancellation policy will apply. We will make reasonable endeavours to notify the client of any unavoidable changes to the booked date. If we cancel a booking due to unforeseen circumstances, we will offer an alternative date or a refund for any prepaid sums relating to the cancelled appointment.

Where we attend and cannot complete the service due to client non-compliance, inaccessible work areas, or failure to provide required information or permissions, the client may be charged a failed attendance fee. This fee covers travel, time and any preparatory costs incurred and will be proportionate to the original booking value.

Liability and limitation are key parts of these service terms and conditions. We warrant that services will be performed with reasonable care and skill in accordance with accepted industry standards. Except where expressly stated, all other warranties, conditions or representations whether express or implied by statute or otherwise (including but not limited to merchantability and fitness for a particular purpose) are excluded to the fullest extent permitted by law.

Our liability to the client is limited to direct losses and will not exceed the total amount paid by the client for the specific service in question during the 12 months preceding the claim. We will not be liable for any indirect, special, or consequential loss, loss of profit, loss of business, or business interruption. Nothing in these terms seeks to limit liability for death or personal injury resulting from our negligence, fraud or any other liability which cannot be limited or excluded by law.

Clients must ensure they have adequate insurance in place for any potential risks not covered by our liability. Where third parties are present or involved, the client agrees to indemnify us against claims arising from the client’s negligence, breach of these terms or failure to obtain necessary permissions.

Waste handling and environmental compliance form an important part of this service agreement. The client and supplier agree to comply with applicable waste regulations and environmental standards. Where services involve removal, collection, handling or disposal of waste, the client must declare the nature of waste in advance. Hazardous, special or controlled wastes may require specific handling, consents and additional charges. We reserve the right to refuse or suspend services if undeclared hazardous waste is discovered.

We will process waste in accordance with environmental legislation and use licensed disposal routes. Documentation such as waste transfer notes or consignment paperwork will be supplied where required by law. Clients should retain copies of such documentation for their records. If a client requests that waste be left at site, the client accepts responsibility for ensuring lawful storage and subsequent disposal in line with regulations.

Clients must not present prohibited items for collection. Prohibited or incorrectly presented waste that requires additional handling, segregation, or disposal will incur extra charges. Any fines, penalties or costs arising from failure to comply with waste regulations or from the presentation of illicit materials will be the responsibility of the client.

Health and safety obligations are shared responsibilities under these terms of service. Both parties will comply with applicable health and safety laws and ensure that personnel are competent, trained and equipped to carry out tasks safely. The client must advise us of any site-specific hazards, access constraints or protective measures required prior to attendance. We may refuse to proceed if safe working conditions are not met.

Where required by the nature of the service, the client must provide a safe working area, appropriate parking and unobstructed access. Any additional time taken due to unsafe or restricted conditions may be charged at the applicable rate. You must ensure that structures, floor coverings, fixtures and utilities are suitable for the proposed works to avoid damage for which the client may be responsible.

Intellectual property rights in any documents, drawings, designs or materials provided by us remain our property unless otherwise agreed in writing. The client may be granted a licence to use deliverables for the specific purpose agreed in the contract; any other use requires prior written consent.

Dispute resolution and termination: Either party may terminate the service agreement for material breach that is not remedied within a reasonable period following written notice. Termination will not affect accrued rights and liabilities. In the event of a dispute, the parties must first seek to resolve the matter amicably through negotiation. If negotiation fails, the parties may agree to mediation before commencing formal legal proceedings.

These terms and conditions do not prevent either party from seeking injunctive or other equitable relief where appropriate. Termination for convenience may be permitted where expressly agreed; refunds for prepaid sums on termination will be calculated by reference to work completed and any non-recoverable costs.

Governing law and jurisdiction: This service agreement and the terms of engagement shall be governed by and construed in accordance with the laws of the country within the United Kingdom in which the service is supplied. Any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts of that jurisdiction, unless otherwise agreed in writing.

Data protection and privacy: Where personal data is processed in connection with the supply of services, both parties will comply with applicable data protection legislation. Personal information will be used only for purposes connected with the booking and provision of services, and retained only for as long as necessary to fulfil legal or contractual obligations.

Changes to these terms: We may update these terms to reflect changes in law, regulatory requirements or business practices. Any change will be notified to clients and will not affect services already confirmed unless required by law or safety considerations. Continued use of our services after notification of changes constitutes acceptance of the new terms.

Entire agreement: These terms, together with any written confirmation, quotation and any documents expressly referred to, constitute the entire agreement between the parties. They supersede all prior representations, negotiations or agreements relating to the subject matter. No variation to these terms shall be binding unless made in writing and signed by an authorised representative of both parties.

Severability: If any provision of these terms is found to be invalid, illegal or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect. Headings are for convenience only and do not affect interpretation.

Third party rights: A person who is not a party to these terms has no right to enforce any term under the Contracts (Rights of Third Parties) Act or similar legislation unless expressly provided. Nothing in these terms shall restrict our right to subcontract or engage third parties to perform services, subject to our continuing obligations.

By proceeding with a booking you acknowledge that you have read, understood and accepted these terms of service, the obligations they impose and the limitations of liability they contain. These terms provide a clear framework for delivering services responsibly and lawfully, protecting both client and supplier interests throughout the engagement.