Terms And Conditions

Cleaners Colliers Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Cleaners Colliers Wood provides domestic and commercial cleaning services within Colliers Wood and the surrounding area. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means any individual, business, company, organisation, or other entity that requests or uses our cleaning services.

Company means Cleaners Colliers Wood, the provider of cleaning services referred to in these terms.

Cleaner means any operative, contractor, or representative engaged by the Company to perform cleaning services.

Services means the cleaning work and related services supplied by the Company to the Client, as agreed during the booking process.

Premises means the property or site where the Services are to be carried out.

2. Scope of Services

The Company provides a range of professional cleaning services tailored to residential and commercial Clients in Colliers Wood and nearby locations. The specific scope of Services for each booking will be agreed during the booking process and may include, but is not limited to, regular domestic cleaning, one-off deep cleaning, end of tenancy cleaning, office cleaning, and other specialist cleaning tasks where agreed in advance.

The Company will make every reasonable effort to deliver the Services with reasonable care and skill, in line with generally accepted industry standards. However, the Company does not guarantee that all stains, marks or wear can be completely removed, especially where surfaces are damaged, worn, or have been improperly maintained.

3. Booking Process

3.1 Bookings may be made through our online booking form or via other methods made available by the Company. By submitting a booking request, the Client confirms that all information provided is accurate, complete, and up to date.

3.2 A booking is considered an offer by the Client to purchase Services in accordance with these Terms and Conditions. The booking will only be deemed accepted, and a contract formed, when the Company confirms the booking and provides details of the scheduled date, time, and estimated duration of the Services.

3.3 The Client is responsible for ensuring that the Premises are accessible at the agreed time, and that there is clear information about entry codes, keys, parking arrangements, and any relevant security instructions. Failure to provide access may be treated as a late cancellation and may incur charges as set out in the cancellation section below.

3.4 The Company reserves the right to refuse any booking request at its discretion and without the need to provide a reason, particularly where the Premises are considered unsafe, inaccessible, or unsuitable for the provision of cleaning services.

4. Client Obligations

4.1 The Client must ensure that running water, electricity, adequate lighting, and access to the areas to be cleaned are available at the Premises for the full duration of the booking.

4.2 The Client must inform the Company in advance of any hazards, risks, or special conditions at the Premises that might affect the safety of the Cleaner or the effective completion of the Services. This includes, but is not limited to, fragile items, alarm systems, restricted areas, ongoing building works, and any known health and safety risks.

4.3 The Client agrees not to instruct the Cleaner to carry out any activity that falls outside the agreed scope of Services or that may put the Cleaner at risk, including heavy lifting, working at unsafe heights, or handling hazardous materials.

4.4 The Client is responsible for securing cash, jewellery, personal documents, and other valuables before the Cleaner attends the Premises. The Company does not accept responsibility for loss of valuables not reasonably attributable to the actions of the Cleaner.

5. Payments and Pricing

5.1 The price for the Services will be provided to the Client during the booking process, based on the information supplied regarding the size and condition of the Premises, the type of service required, and the estimated duration.

5.2 The Company reserves the right to adjust the quoted price if the information provided during booking is inaccurate or incomplete, or if the actual condition of the Premises requires significantly more time or resources than reasonably anticipated. Any adjustment will be discussed with the Client before additional charges are applied wherever possible.

5.3 Unless otherwise agreed, payment is due on or before the date of service. The Company may accept various methods of payment, which will be communicated to the Client during the booking process.

5.4 If payment is not received when due, the Company reserves the right to suspend or cancel the Services and to charge interest on any overdue amount at the statutory rate until full payment is received.

5.5 For ongoing or regular services, the Company may, from time to time, review its prices to reflect changes in operating costs, market conditions, or service offerings. The Client will be notified of any price changes in advance of them taking effect.

6. Cancellations, Rescheduling and Access

6.1 The Client may cancel or reschedule a booking by providing reasonable notice prior to the scheduled start time. The specific notice period and any associated charges will be communicated to the Client during the booking process. As a general guideline, cancellations with short notice may incur a cancellation fee.

6.2 Where the Cleaner attends the Premises but is unable to gain access for reasons beyond the Company’s control, or where the Client has failed to provide necessary instructions or keys, the visit may be treated as a late cancellation and may be chargeable.

6.3 The Company reserves the right to cancel or reschedule a booking in exceptional circumstances, including but not limited to staff illness, severe weather conditions, safety concerns, or events beyond the Company’s reasonable control. In such cases, the Company will seek to notify the Client as soon as reasonably practicable and to offer an alternative appointment time.

6.4 Where the Client repeatedly cancels or reschedules at short notice, the Company may, at its discretion, require advance payment, impose additional charges, or decline further bookings.

7. Service Standards and Complaints

7.1 The Company aims to deliver Services to a professional standard. If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, providing reasonable details of the issue and, where relevant, supporting information.

7.2 Where a complaint is raised within a reasonable time after completion of the Services and the Company is satisfied that the complaint is justified, the Company may at its discretion offer a re-clean of the affected area, a partial refund, or another form of reasonable resolution. Any decision will be taken with regard to the specific circumstances.

7.3 The Client agrees to allow the Company a reasonable opportunity to inspect and, where appropriate, rectify any issues before arranging third-party services for the same issue. The Company will not be liable for costs incurred by the Client engaging another service provider without first giving the Company a reasonable chance to address the matter.

8. Liability and Limitations

8.1 The Company will take reasonable care when providing the Services and will be responsible for any direct loss or damage to the Client’s property caused by the negligence of the Company or its Cleaners, subject to the limitations set out in this section.

8.2 The Company will not be liable for any pre-existing damage, wear and tear, or deterioration, or for any damage arising from defects in the Premises, fixtures, fittings, or equipment. This includes damage to items that are fragile, improperly installed, or not fit for normal cleaning tasks.

8.3 The Client must report any alleged loss or damage as soon as reasonably possible after the Services are completed, and in any case within a reasonable time frame. The Company reserves the right to inspect the alleged damage before accepting liability or determining an appropriate remedy.

8.4 The Company will not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of opportunity, or loss of enjoyment, arising from or in connection with the provision of the Services.

8.5 Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded or limited under applicable law.

9. Insurance

The Company aims to maintain appropriate insurance cover in respect of its liability to Clients arising from the provision of cleaning services. The existence of insurance does not extend or increase the Company’s liability beyond the limits set out in these Terms and Conditions. Copies of insurance details may be made available on reasonable request.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of general waste generated during normal cleaning activities in accordance with relevant waste and environmental regulations. This may include the bagging of domestic waste and placing it in the Client’s designated household waste containers where such arrangements are available.

10.2 The Services do not ordinarily include the removal of large quantities of waste, bulky items, construction debris, hazardous substances, or items requiring specialist disposal. Where such waste is present at the Premises, the Client is responsible for arranging appropriate removal through authorised waste carriers or specialist services.

10.3 The Client must not request the Cleaner to dispose of waste in any unlawful or inappropriate manner, such as fly-tipping, placing controlled waste in general household bins where this is not permitted, or disposing of hazardous materials through normal domestic channels.

10.4 Where the Company agrees to remove certain items from the Premises as part of the Services, this will be subject to prior agreement and may incur additional charges. The Client remains responsible for ensuring that any waste handed to the Company for removal is accurately described and does not contain prohibited or hazardous materials.

11. Keys, Security and Confidentiality

11.1 Where the Client provides keys, access cards, or security codes to the Company, these will be handled with reasonable care and used solely for the purpose of delivering the Services. The Client is responsible for ensuring that any changes to locks or access arrangements are communicated promptly to the Company.

11.2 The Company will not be liable for the cost of changing locks or replacing keys except where such loss is directly caused by the negligence of the Company or its Cleaners and is reported within a reasonable time.

11.3 The Company is committed to respecting the privacy of Clients and will not disclose confidential information obtained in the course of providing the Services, except where required by law or where necessary for the proper administration of the Services.

12. Health and Safety

12.1 The Company and its Cleaners will operate in accordance with applicable health and safety laws and use cleaning products and equipment appropriate for the tasks to be performed.

12.2 The Client should promptly inform the Company of any allergies, sensitivities, or specific product restrictions relevant to occupants of the Premises, so that reasonable adjustments can be considered. Where the Client requests the use of particular products supplied by the Client, the Client accepts responsibility for any adverse effects linked to those products.

13. Amendments to Terms

13.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation, or business practices. Any revised terms will be made available to Clients and will apply to bookings made after the date on which the revised terms come into effect.

13.2 Continued use of the Services after notification of any changes will constitute acceptance of the updated Terms and Conditions.

14. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the laws applicable in England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining provisions, which shall continue to be valid and enforceable.

15.2 The failure or delay of the Company to exercise any right or remedy under these Terms and Conditions shall not constitute a waiver of that or any other right or remedy.

15.3 The Client may not assign or transfer any rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or transfer its rights and obligations where reasonably necessary for the continuity of the Services.

15.4 These Terms and Conditions constitute the entire agreement between the Client and the Company regarding the provision of cleaning services and supersede any prior agreements, understandings, or representations relating to the subject matter.